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Applied Information Technology

Diploma in Information Technology Technical Support

The programme teaches fundamental skills necessary to work in a range of roles in the IT industry and focuses on teaching an overall awareness of the IT environment to provide technical support to users.

 

Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support.

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Outline

The programme is composed of theory and practice and covers a range of IT concepts, principles and systems.

This qualification offers training towards the following globally recognised vendor certifications:

• CompTIA A+ (220-901 / 220-902)
• CompTIA Network+ N10-006

Duration

36 weeks

Full-time, part-time study available

Key Dates

February 2025 Intake

17/02/2025

 

 

Available Locations

Auckland City Symonds Street Campus
Wellington Campus

Costs

All 2025 fees are subject to change and regulatory approval.

Domestic: $7,523 + $300 Student Services Levy

International: $19,500 + $300 Student Services Levy

The programme covers a range of theory and practice, and teaches technical support fundamentals, information systems, software development fundamentals, and web concepts.

Further study options:

Level 7 Bachelor of Applied Information Technology
Applied Information Technology, Technology, IT, Whitecliffe IT programme, Programme, Whitecliffe, Technology, Information Technology, Study, Diploma in IT Technical Support, Diploma in Information Technology: Technical Support, Diploma, Level 5 programme

Academic Calendar

2025 Academic Calendars

Download

Key Student Information

NZ Government key information link for students.

Download

Qualification

Diploma in Information Technology Technical Support
NZQA Level 5 (120 Credits)

Where could this programme take you?

Graduates of this programme will be able to:

 

  • Apply business concepts, development life cycles, data modelling and administration to support and enhance organisational processes and systems
  • Apply knowledge of established IT service management frameworks to meet organisational customer service requirements
  • Apply knowledge and concepts of business analysis, user experience and interface design to create accessible interactive digital media
  • Apply critical analysis and decision-making techniques to solve problems and provide innovative information technology outcomes
  • Apply a broad operational knowledge of networking technologies, security, associated services and troubleshooting techniques to meet organisational requirements
  • Select, install, configure, maintain and troubleshoot IT hardware, networking systems and application software in a secure manner
  • Apply communication, collaboration, teamwork, documentation and customer service skills to enhance effectiveness in an IT role
  • Apply knowledge of database administration and query languages, including database management system (DBMS) optimisation, cleansing, security and backups
  • Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional.
  • Apply the fundamental principles of software development, which includes mathematical and logical concepts, to plan, create, test and document simple working code

 

IT Tech Support Roles
Network Technician
Network Administrator
Helpdesk Analyst
Field Technician

Featured student work

Graham Blackledge, MoFit - Mobile App, Diploma in Software Development, 2024, Information Technology, IT, Diploma, Whitecliffe student work, Fitness application
MoFit - Mobile App

Graham Blackledge

Diploma in Software Development

MoFit is a mobile application designed to inspire and motivate users to achieve their fitness goals. ...
James Roderick Mitchell, Cuppa Joes, Website, Diploma in Software, 2021, project, Whitecliffe student work, Information technology, IT, café, cream colours, HTML5, CSS3, JavaScript
Cuppa Joes

James Roderick Mitchell

Diploma in Software Development

Tasked with creating a four-page website, I decided to do one on a café because it's very different from websites I have done before and I thought it would look good in ...
Nicholas Harding, Ignesias Tan, Daniel Tibbotts, Diploma in Software Development, Level 6, IT, Information technology, Whitecliffe student work, Tradie Job Site (TJS), 2021, job management system, trade, TJS protects
Tradie Job Site (TJS)

Nicholas Harding, Ignesias Tan, Daniel Tibbotts

Diploma in Software Development

Tradie Job Site (TJS) is a responsive job management system targeted towards trade staff. ...

Featured Alumni

Dumitru (Dan) Hayworth, Bachelor of Applied Information Technology, alumni, Whitecliffe College graduate, student

Dumitru (Dan) Hayworth

“During my time at Whitecliffe I built my first website and learnt a ton of programming languages such as C#, JAVA, Python, JavaScript, powerful IDEs, MySQL Workbench, Visual Studio Code, and PyChar ...

Pawanjit Singh Ghatora, Master of Information Technology, Data Science, alumni, Whitecliffe College graduate, student

Pawanjit Singh Ghatora - Principal Cloud Architect

"I wholeheartedly endorse Whitecliffe College to those aspiring to venture into data science or enhance their expertise in this field. The program stands as a testament to the college's commitment to ...

Admission Requirements

Applicants must

  • Turn 17 within their first year of study at Whitecliffe
  • Have achieved 42 credits at NCEA Level 3
    (or equivalent) including:

14 credits in Digital Technologies or Computing, and

10 credits in Maths, and

10 credits in English at NCEA Level 2 or above.

OR one of the following:

  • Achieved 60% pass in the Skills and Knowledge Assessment
  • Have gained a Certificate in IT Essentials or Certificate in Information Technology.

International applicants must

  • Turn 18 within their first year of study at Whitecliffe
  • Provide academic and work experience documentation and complete a statement
    of purpose
  • Have achieved prior to enrolling an IELTS Academic overall score of 5.5 with no band less than 5.0 or equivalent (whitecliffe.ac.nz/english-proficiency-outcome)
  • Have an NCEA Level 3 certificate in computing or equivalent, OR gain a minimum of 60% in the Skills and Knowledge Assessment
  • Meet New Zealand visa entry requirements
    whitecliffe.ac.nz/international-students

BYOD (Bring Your Own Device) Requirements:

This programme has Bring Your Own Device (BYOD) requirements, we recommend you follow the specifications listed as these will support you to be successful in your studies.

Required IT Specifications:

  • Have access to Windows computer/laptop/tablet.

Recommended IT Specifications:

Minimum Hardware requirements

  • Mac – Intel processor with 64-bit support; 2 GHz or faster processor with SSE 4.2 or later
    OR
  • MacBook Air with M1 Chip
    OR
  • Intel® or AMD processor with 64-bit support; 2 GHz or faster processor with SSE 4.2 or later
  • 8 GB RAM (Recommended 16 GB)
  • 250 GB SSD or higher hard drive with 10GB free space minimum
  • Wireless capability 802.11n dual-band
  • Up-to-date antivirus software

Minimum Operating System

  • Windows 10 (64-bit) version 1809 or later; LTSC versions are not supported (a must for IT Students)
    OR
  • Apple macOS Mojave (version 10.14) or later
  • Internet and data plan.

Not Supported:

  • Chromebooks
  • Windows X or Windows S OS
  • Tablets (except Windows Surface Pro or iPad Pro)

Faculty Members

The vast majority of our team have extensive experience within their respective industries. This is key in helping us ensure our graduates have the real-world skills they need for a successful career and bright future.

Amal Das, Lecturer, Information Technology, Whitecliffe

Amal Das

Lecturer

Applied Information Technology

Amal is a Microsoft as well as Cisco Certified Trainer with wide experience in all aspects of the ...

Elaine Xu, Lecturer, Information Technology, Faculty, employee, staff, Whitecliffe, team, member

Elaine Xu

Lecturer

Applied Information Technology

Elaine joined the School of Information Technology at Whitecliffe in May 2024, where she teaches ...

Pinal Shah

Pinal Shah

Lecturer

Applied Information Technology

Pinal Shah is a seasoned educator, researcher, author, and creative professional with over 15 yea ...

Dr Muhammad Azam, Head of School, Applied Information Technology, IT, Faculty, Whitecliffe employee, Whitecliffe staff, Whitecliffe team, Whitecliffe member

Dr Muhammad Azam

Head of School

Applied Information Technology

Muhammad is an experienced computer engineer with a demonstrated history of successfully completi ...

Dr Shahbaz Pervez Chattha, Programme Leader, IT, Applied Information Technology, Faculty, Whitecliffe employee, Whitecliffe staff, Whitecliffe team, Whitecliffe member

Dr Shahbaz Pervez Chattha

Programme Leader

Applied Information Technology

Shahbaz Chattha is an expert Computer Engineer with a demonstrated history of successfully comple ...

John Williams, Lab Assistant, Applied Information Technology, Faculty, Whitecliffe employee, Whitecliffe staff, Whitecliffe team, Whitecliffe member

John Williams

Lab Assistant

Applied Information Technology

John has been an IT Trainer for over 30 years. John joined Whitecliffe as a Lab Assistant in 2023 ...

Dr Simon Yusuf Enoch, Lecturer, Applied Information Technology, IT, Faculty, Whitecliffe employee, Whitecliffe staff, Whitecliffe team, Whitecliffe member, Wellington Campus

Dr Simon Yusuf Enoch

Lecturer

Applied Information Technology

Simon holds a PhD in Computer Science (specializing in Cybersecurity) from the University of Cant ...

Jun Han, Lecturer, Information Technology, Certificate in IT Essentials, Manukau campus, Faculty, Whitecliffe employee, Whitecliffe staff, Whitecliffe team, Whitecliffe member, teacher

Jun Han

Lecturer

Applied Information Technology

Jun Han teaches our Certificate in IT Essentials on our Manukau campus. She joined Whitecliffe la ...